EWS FAQ

EWS ACCOUNT QUESTIONS

How do I know if I am eligible for an EWS account?
I'm in CS101/110/125 and I need an account. What do I do?
How do I login to an EWS workstation?
How do I logout of an EWS workstation?
I have an EWS account but my password doesn't work. How do I get a new password?
How can I find out how much print quota I have?
How can I increase my print/disk quota?

LAB QUESTIONS

Where are the EWS labs, what are their hours, and what are the hostnames of the machines in the labs?

PRINTING QUESTIONS

How do I print in the EWS labs?
How can I print more than one slide on a page?
How do I use mpage with a pdf file?
Tray 3 is empty. Can you load it please?
My print job doesn't show up on the print queue. Where did it go?

APPLICATION QUESTIONS

Will EWS install software for me?
I have an MS Word document, how do I view/print/edit it?
My MP is giving me an error; can you help me figure it out?

LINUX QUESTIONS

How do I use a Linux system?
How do I create or edit my files on a workstation?
How can I copy a file from my ews account to a different ews account?
How do I change my command shell?
How can I set up a web page on my EWS account?

WINDOWS QUESTIONS

Where can I save my files on Windows?
Can I use remote desktop to log into another computer?

REMOTE USE QUESTIONS

Are the Windows workstations remotely accessible?
Can I display EWS applications from home?

CONTACT QUESTIONS

Who can I contact with other questions I may have?
Who can I talk to about an operator complaint/compliment?

EWS ACCOUNT QUESTIONS

How do I know if I am eligible for an EWS account?

All students in the College of Engineering are eligible for permanent accounts. These accounts remain active while you are enrolled in the College of Engineering at Illinois. Accounts expire at the beginning of the semester after you graduate and are deleted at the beginning of the following semester. The following is a list of majors not in the College of Engineering that also receive permanent EWS accounts:

  • Bioengineering (LAS)
  • Computer Science (MCS Programs)
  • LAS - Engineering
  • Mathematics and Computer Science
  • Physics (LAS)
  • Teaching of Computer Science
  • Teaching of Physics

Students who do not meet the above criteria but are taking classes requiring the use of EWS machines can be issued temporary accounts. Please see your TA or professor if you need such an account or visit the Help Desk located at 051 Grainger or 2nd floor Sieble Center. Temporary accounts are deleted at the end of the semester they were generated and DO NOT include printing but pages can be purchased using the My.Engr Print Tool.

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I'm in CS101/110/125 and I need an account. What do I do?

Temporary accounts for CS classes are handled through the TAs for the class.

Please talk to your TA about being given an account. If your TA is unsure of how to create an account, he/she may send a request to EWS Manager (ews [at] illinois [dot] edu) to get access to account creation tools.

EWS lab consultants cannot help you set up your account.

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How do I login to an EWS workstation?

To log in to an EWS workstation, type your network ID and AD password in the boxes provided on the Login screen then press enter.

To set your AD password, visit www.ad.uiuc.edu.

If you experience trouble logging in, please speak to the lab consultant.

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How do I logout of an EWS workstation?

It is very important that you log out of th EWS machines when you are finished with them. You are responsible for all activity associated with your account, including anything anyone may do if you leave your account logged in when you leave.

ON WINDOWS: Click on the 'Logout' button. Select 'OK' to logout immediately. Otherwise, you will be logged off automatically in 15 seconds.

ON LINUX: Select 'Log Out netid' from the 'System' menu. When prompted, click 'Log Out' to log off immediately. Otherwise, you will be logged off automatically in 60 seconds.

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I have an EWS account but my password doesn't work. How do I get a new password?

EWS utilizes the UIUC Active Directory (AD) password for authenticating and authorizing users. Please keep in mind that other services on campus use the UIUC AD password. (Note: this is the same as your NetFiles password, not your Bluestem, Enterprise, etc.)

Use the CITES Passwords Page. From there you can set your Active Directory password and/or any other University passwords.

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How can I find out how much print quota I have?

To check print quota, use the My.Engr Print Tool

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How can I increase my print/disk quota?

EWS rarely extends disk and print quotas. If you believe your coursework requires you to have more space, please have your instructor send email to ews [at] illinois [dot] edu requesting the increase of your user disk quota with space needs. If you have exceeded your EWS print quota, you can usethe My.Engr Print Tool to purchase additional pages.

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LAB QUESTIONS

Where are the EWS labs, what are their hours, and what are the hostnames of the machines in the labs?

EWS maintains a webpage with all these details. This page is updated at the beginning of each semester.

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PRINTING QUESTIONS

How do I print in the EWS labs?

Printing is available on the EWS machines. For more information on printing please consult the printing section of our EWS Online Manual.

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How can I print more than one slide on a page?

In Unix and Linux, you can use the mpage command. For more information about mpage, see the Unix Command Guide.

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How do I use mpage with a pdf file?

mpage will not work with a pdf file. Instead, save the file as a postscript file and use mpage to print the resulting postscript file.

***NOTE: the script pdf2ps is not reliable. Use the above method.

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Tray 2 is empty. Can you load it please?

No. Loading both trays 2 and 3 can cause the printer to default to using only Tray 2 in some cases. We load paper only into Tray 3. The machine will print just fine even if it does request Tray 2 to be loaded. If you notice Tray 3 is running low or out, please consult the Lab Operator.

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My print job doesn't show up on the print queue. Where did it go?

This could potentially be a few things.

  • Refresh the queue. It can sometimes take a little while for the print queue viewer to update itself. You can force it to refresh by hitting the Refresh button.
  • You're in the wrong queue. Many of our labs have more than one printer so it's possible the printer your job went to is not the one you're looking at on the print queue. Verify that either my jobs or the correct printer is highlighted on the print queue page.
  • Your print job may be too large for the print server to handle. If you are on an NT machine and your job isn't going through to the queue, take a look at the NT internal queue (Note: this is not the same as the Print Job Browser). Double click the printer icon if it appears in the system tray (lower right corner) for a long time. If you see jobs backed up or stalled it may mean the front job is too big. You can delete your own jobs, but not others. If someone else's job is backing up the queue, please contact the lab consultant for help.

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APPLICATION QUESTIONS

Will EWS install software for me?

Probably not. EWS only installs applications for instructional use (in an EWS approved course) or in very special cases for College of Engineering approved applications. You may compile and run packages in your Linux home directory, but these will be completely unsupported by EWS.

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I have an MS Word document, how do I view/print/edit it?

All Windows labs have MS Office installed. On Linux machines we offer Open Office which can edit MS Word documents.

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My MP is giving me an error; can you help me figure it out?

EWS consultants are not allowed to give help with homework assignments. If you are having problems with your homework, please see your TA or professor.

Also, be aware that most consultants will not have a detailed knowledge of your class software. For help beyond the basics, again see your TA or professor.

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LINUX QUESTIONS

How do I use a Linux system?

Using Linux is outside the scope of this document. Please reference the Linux User's Manual for detailed instruction on using Linux.

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How do I create or edit my files on a workstation?

There are several editors on the EWS machines to use to create and /or edit files. The most common is Xemacs. To use Xemacs to create or edit a file at a Linux prompt simply type:

xemacs filename

Where filename is the full name of the file you wish to create or edit. For example:

xemacs temp-file.txt

Other editors include pico and vi.

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How can I copy a file from my EWS account to a different EWS account?

The easiest way to copy a file from one ews account to another is through the command scp which stands for secure copy. In order to copy a file using this command simply type scp FileInYourAccount OtherAccountUserName@WorkstationName:Destination where FileInYourAccount is the file that you wish to copy, OtherAccountUserName is the netid of the person's account that you wish to transfer the file to, WorkstationName can be any ews workstation (ex. remlnx1 or eelnx22 or gllnx4), and Destination is the directory on the other user's account where you want the file to be placed (just use a ~ to transfer to the user's home directory). After entering this command and pressing enter, you will be prompted for the password for the other user's account. At this point the other user can enter his or her password and the file will be copied.

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How do I change my command shell?

Shell change requests need to be submitted to ews [at] illinois [dot] edu. There is no self-service tool to change your EWS shell at this time.

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How can I set up a web page on my EWS account?

 

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WINDOWS QUESTIONS

Where can I save my files on Windows?

There is a shortcut to your Linux directory on the desktop of all EWS Windows workstations labeled EWS Home Directory.

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Can I use remote desktop to log into another computer?

Yes, but there is no shortcut from the start menu. You'll need to click 'Run...' in the start menu and type mstsc.

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REMOTE USE QUESTIONS

Are the Windows workstations remotely accessible?

Yes. Information on remote connnection to EWS Windows machines can be found here.

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Can I display EWS applications from home?

All EWS Linux applications can be displayed remotely provided the remote facilities have access to an Xserver. For details on using EWS applications remotely, please click here.

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CONTACT QUESTIONS

Who can I contact with other questions I may have?

The EWS User Guide contains answers to many common questions. For questions not answered there, please talk to an EWS Lab Consultant or email ews [at] illinois [dot] edu

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Who can I talk to about an EWS Lab Consultant complaint/compliment?

If you would like to report either a complaint about an EWS Lab Consultant or commend them for doing a good job, please email ews [at] illinois [dot] edu. Comments both positive and negative are welcomed.

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Get Help

Questions about this topic? Don't see what you're looking for?

Email engrit-help [at] illinois [dot] edu, call the Help Desk at 217-333-1313, or contact your primary IT support professional.