E-Lock

Overview

Swipe card access that will allow students into various parts of the Siebel Center.

Available To

Undergraduate students, graduate students, and faculty members in Computer Science.

Features

CS students will receive access to:

  • Sieble Center Main Entrances
  • The undergraduate lounge (1104 Siebel Center)
  • The undergraduate game room

The unlocking schedule for the Siebel Center's the main outside are from Sunday through Saturday, 7:00 am until 8:00 pm The doors will be locked at all other times (including university holidays) except when events using facilities in Siebel Center are scheduled.

Rates

This service is free of charge.

Getting Started

  • Access can be requested by clicking here. This site is only available from campus IP addresses. If you are trying to connect from home you will need to use the CITES VPN. Requests can take up to a full business day to be processed.
  • If your access request is approved, you will receive an email telling you that your access has been approved. If your access is denied, you will receive an email letting you know that your access was not approved. It can take a full business day for your access to be added.

Support

If your card doesn't work:

There are several possible reasons that a door does not unlock after a card swipe:

  • The card is not being swiped properly. If the red light goes out when you run your card through the reader and then returns to a continuously lit state after three seconds, either the card swipe reader did not read your card or you are not authorized for access to the door. If you know you have access, try swiping again at various speeds, making sure the orientation of the card is correct.
  • The card is being swiped on an angle and/or pulled out before it is completely through the card swipe reader. If you know you have access, try again at various speeds making sure the orientation of the card is correct and keeping the ID card straight as it passes through the reader.
  • The card holder has received a new card (new employee or lost card being replaced). Whenever a new ID card is issued for any reason, you must contact TSG before it will work. There is a "lost card code" on every card that must be updated in the elock system.
  • The magnetic stripe has been damaged.
  • The swipe reader may be malfunctioning.

Typical symptoms of a malfunctioning reader are:

  • There are no lights lit on the reader or they are extremely dim.
  • You know you have access to a door but the red light remains lit when you swipe your card and the door does not unlock.
  • You swipe your card properly, the green light illuminates and the red light flashes but the door does not unlock.

Reporting a problem:

If you are DENIED access to a door you believe you should have access to or to report a problem with a door, send the following information via email to userhelp@cs.illinois.edu

  1. The date and time you were denied
  2. The door you were trying to use
  3. A description of exactly what happened
  4. Your NetID.
  5. If you have a replacement ICard, please mention that you got a new ICard.

Questions concerning access can also be sent via email to userhelp@cs.illinois.edu.