Organizational Chart

A visual representation of the Engineering IT organizational chart (as of Jan 28th, 2019) is also available.

 

Associate Dean for Information Technology

Roy H. Campbell, Sohaib and Sara Abbasi Professor, Department of Computer Science

The Associate Dean for Information Technology is tasked with ensuring the strategic and operational excellence of a modern information technology environment in support of the College’s commitment to leadership in IT innovation as an integral part of our educational and research mission. The Associate Dean for Information Technology is also responsible for representing Engineering at Illinois and its IT needs at the campus level.

Administration

Jim Hurst, Director

  • Jackie Mitchell, Business Manager

The Director is responsible for providing leadership and overall direction to Engineering IT Shared Services. The Director oversees all aspects of Engineering IT operations including HR, budget, resource allocation, organizational structure, project and performance management. The Director works closely with the Associate Dean for Information Technology to align the services of Engineering IT with the needs of Engineering at Illinois.

IT Architect

Michael Chan, IT Architect

The IT Architect designs and maintains the overall systems and service delivery IT architecture for the College of Engineering. The IT Architect determines the best way to integrate IT resources at the college, campus, and cloud levels and facilitates service transitions and migrations. By employing a holistic approach that incorporates knowledge of trends in information technology with strategic plans, the IT Architect develops and adapts the long term service roadmaps of Engineering IT Shared Services and ensures that IT services continually meet the academic and research needs of the College of Engineering.

Web, Application and Information Services

Brad Butler, Associate Director for Web, Application, and Information Services

  • Web Services:  Laura Hayden, Manager

The major responsibilities of the Web, Application and Information Services division include website architecture, design, implementation, search engine optimization and maintenance; electronic communications, including e-newsletters and social media; digital signage; photo capture; develop and maintain applications (with a focus on improving academic and business processes); and data reporting (advancement, financial, academic).

IT Operations

Brad Mahaffey, Associate Director for IT Operations

  • Help Desk Support: John Lee, Manager
  • Administrative Support: Andres Irigoyen-Au, Manager
  • Dave Ruby, Associate Director
  • Project Management: Tom England, Sr. Project Manager

IT Operations oversees the core service offerings of Engineering IT. The four teams within the division provide IT support for faculty, staff, graduate students, and undergraduate students within the College of Engineering. Further, underlying production infrastructure and datacenter management is handled within this group. The project management office provides project management and business analysis resources internal to Engineering IT, and to collaborative projects with Engineering IT and other units. The IT Operations group provides a solid foundation of stable and reliable core services that enable other teams within Engineering IT to partner better with our customers.

Instructional Services

Kim Nguyen-Jahiel, Assistant Director for Instructional Services

Research Services

Laura Herriott, Assistant Director for Research Services

Research Services provides specialized IT support for Engineering research including non-standard software applications, high-level computation, and specialized hardware and equipment. Researcher workstations, servers, virtual machines (VMs), high performance computing (HPC), high throughput computing (HTC), cluster management, storage, and more are enabled through consultation that allows the researcher to advance from innovation toward scalable infrastructure. Research Technology Facilitation and consultation enables research IT to operate efficiently and collaborates on a path toward growth and potential sustainability beyond the lifetime of a grant or project.

The Assistant Director also serves as an advisor to the Associate Director of User Services and the Director of Engineering IT as well as to the College of Engineering on strategic or operational research IT needs including those surrounding the usage of the Illinois Campus Cluster Program and other resources used to enable research.

Customer Relationship Manager (CRM) Role

Each unit has a Customer Relationship Manager, or CRM, assigned to it. The CRM’s primary purpose is to proactively facilitate a partnership between the CRM’s assigned unit and Engineering IT. They provide personal attention to and focus on a specific unit’s IT needs, and act as advocates for the unit within Engineering IT. The CRM meets regularly with the unit’s leadership and its user base to provide updates on service changes that may impact the unit, check on general satisfaction with services, discuss significant IT needs and issues in depth, and ensures that there is an open channel between the unit and Engineering IT. Look up the CRM for your unit.