All EWS account holders are able to purchase pages through their my.engr account (see: my.engr Printing Account) in 50 page blocks for $4.00. Multiple blocks can be bought at once, but try not to over-purchase printing, there are no refunds for unused pages.
Your EWS purchased pages can only be used at the College of Engineering labs. University housing, Technology Services ICS labs, private housing, the library as well as other Colleges have different printing systems. Therefore, you will not be able to use your purchased pages at those locations.
EWS strives to provide reliable and error-free printing services. However, we recognize that some printing problems are unavoidable. Because the vast majority of print problem reports we receive are due to user error, our general policy is not to grant refunds. The following printing mishaps are examples of instances where refunds would not be granted:
- Multiple copies that were printed
- Garbled output from using command line lpr or mpage on a .pdf file
- Garbled output from printing a .pdf file in the browser
- Encoding related errors
However, some EWS printing problems are the result of circumstances outside the user's control. When this can be shown to be the case, we do grant refunds. These types of problems may include:
- Toner outages
- Power outages
- Print system malfunctions (with evidence)
Refunds (Updated 11/27/2017)
If you wish to seek a refund, please retain any pages that printed improperly. To allow us to look into the problem, please notify Engineering IT within 48 hours of a failed print job to request a refund by emailing engrit-help [at] illinois [dot] edu or visiting a Help Desk in person (see locations and hours). Please include details about:
- when the problem occurred,
- what application was being used,
- what file was being printed,
- the name or location of the printer you were trying to print to
- and your pages that printed improperly (if emailing, you can submit a photo of the bad prints)
- Check with an Engineering IT Helpdesk for help if you have any confusion BEFORE you print including information about which printer works better for certain types of jobs.
- Preview your document in the program you are using to print, if possible.
- Make sure you watch for and pick up your job promptly to avoid it being accidentally removed by another person .
Printing PDF Documents
One of the most common printing problems are errors when printing PDF documents. Here are a few guidelines to follow when printing PDF documents.
- Linux: Never print a PDF from the command line. Open it in
acroreadand then print from within the program.
- Windows: If the PDF is being viewed within a web browser, DO NOT print from the browser. First, save the PDF to your home directory. Then, open the PDF in Acrobat. Finally, select print from within Acrobat to send the file to the print queue.
Print Commands on Linux
The following print commands provide users with ways to send print jobs from the command line and manipulate print jobs to help conserve paper and print quotas. For further explanations of the print commands discussed, type
man and the command following it at a command prompt to get a more detailed explanation on how each command functions.
Never print a PDF file from the command line. Open it in
acroread and print from there.
To send a text (.txt) or PostScript (.ps) file to a printer from a Linux workstation, enter the following command:
lpr -P printer_name file_name
To override the default double sided printing option:
lpr -o sides=one-sided file_name
For examples, see: Unix Command Guide.
Users often need to print multiple pages on one sheet of paper due to the large amount of pages that needs to be printed. To facilitate the printing of multiple pages on one page, EWS offers a utility called 'mpage' on the Linux workstations. The usage of mpage is as follows:
mpage -# -P printer_name file_name
The above '#' represents the number of pages that will be put on one sheet of paper (# can be 2, 4, and so on). The use of mpage shrinks down the size of the font that appears on a regular page by a certain factor. For example, if a user chooses 2 as the #, the output will result in splitting the paper into two parts (as 2 pages are now printed on 1 sheet), and the size of the font printed will be reduced by a factor of 2.
For examples, see: Unix Command Guide.
All EWS print jobs will be managed exclusively using the my.engr Printing Account. Please note that print jobs will be released immediately to the printer you have chosen. Verify that you have chosen the correct printer prior to printing, as refunds are not given for successful print jobs.
EWS has four color printers available for general use:
- dcl-l426-color1 is located in DCL L426
- eh406b1-color1 is located in Engineering Hall 406 B1 (Windows lab)
- eh406b8-color1 is located in Engineering Hall 406 B8 (Windows lab)
- mel-1009-color1 is located in MEL 1009
- gelib-4th-color1 is located in Grainger Engineering Library (4thfloor)
- eceb-3070-color1is located in 3070 ECE Building (Undergraduate Student Lounge)
When printing to the color printer it is important to remember that printing one page on a color print is equal to printing four (4) black and white pages on another EWS printer.
All black and white EWS printers are capable of double-sided printing. When printing a double-sided print job, your purchased pages is only reduced by the amount of physical paper pages printed. For duplex jobs, the My.Engr Print Queue Web Tool will show document (non-physical) pages printed but you will only be billed for .04 per non-physical page.
Checking Quota and Purchasing More Pages
To find out how much of your purchased pages you have used, or to purchase more pages, visit the my.engr Printing Account
Click here for step-by-step instructions on connecting to an EWS printer from your laptop.
EWS encourages paper recycling, and we ask that students recycle all discarded paper products in the recycling bins in each lab.
EWS is not responsible for lost or stolen printouts.
Questions about this topic? Don't see what you're looking for?
Email engrit-help [at] illinois [dot] edu, call the Help Desk at 217-333-1313, or contact your primary IT support professional.