Services & Support for Students

Essential Hardware and Software

The Grainger College of Engineering is preparing for a variety of scenarios for Fall instruction. These hardware, software, and technology recommendations will help students be prepared for multiple learning scenarios.

Essential Technology for Students
Essential Software for Students

Engineering Workstations

The Engineering WorkStation (EWS) labs currently include over 1,200 workstations and serve over 19,000 students taking Engineering courses. Engineering IT provides these labs for high performance, highly reliable instructional computing environment for the students and faculty of the College of Engineering.

How do I...

Services students use

User Guides

Desktop Computers and Software

Accessing the Linux Terminals remotely with SSH
Accessing your files with SFTP
Can I connect to EWS resources remotely?
Common EWS Storage Quota issues
Connecting to Citrix from a Windows Computer
Connecting to Citrix from an EWS Linux Computer
Connecting to the Network
Do you have any spare computer equipment that I could have or purchase?
Getting Started Guide
How do I add a printer in CSL?
How do I connect to a network drive or file share?
How do I connect to campus WiFi/Wireless?
How do I connect to the campus network from off-campus?
How do I get a Lync phone?
How do I get an EWS account?
How do I get on the wired network?
How do I map a printer?
How do I use Lync collaboration tools?
How do I use my Lync phone?
I just moved offices. Why doesn't my IP phone work?
Linux Software Modules
My computer is infected with a virus or malware.
Recommendations for Computers and Related Equipment
Remote access to your Windows home directory
Requesting administrative (sudo) access on Engineering IT Linux systems
Requesting Linux Software
Restoring lost / deleted / corrupted files
Siebel Center Lync Conference Phone Instructions
Siebel Center Printers, Copiers, Scanners, Plotters
Uploading a photo to Lync
What is Engineering Linux?
What software is available to me?
Where can I view my EWS printing account?
Windows XP End of Life

EWS Labs

Instructional Services

Networking

User Support

Accessing the Linux Terminals remotely with SSH
Accessing your files with SFTP
Common EWS Storage Quota issues
Connecting to Citrix from a Windows Computer
Connecting to the Network
Do you have any spare computer equipment that I could have or purchase?
Getting Started Guide
How do I connect to a network drive or file share?
How do I connect to campus WiFi/Wireless?
How do I connect to the campus network from off-campus?
How do I get a Lync phone?
How do I get on the wired network?
How do I use Lync collaboration tools?
How do I use my Lync phone?
I just moved offices. Why doesn't my IP phone work?
Linux Software Modules
My computer is infected with a virus or malware.
Recommendations for Computers and Related Equipment
Requesting Linux Software
Restoring lost / deleted / corrupted files
Siebel Center
Siebel Center - Event Planning
Siebel Center Calendars
Siebel Center Conference Rooms
Siebel Center Hours and E-Lock Requests
Siebel Center Lync Conference Phone Instructions
Uploading a photo to Lync
What is Engineering Linux?
What software is available to me?
Windows XP End of Life

Accounts and Security

Printing Services

Multimedia

Email, Phone, Calendars, Collaboration

Website Design and Hosting

Portal Applications