Organizational Chart
A visual representation of the Engineering IT organizational chart is also available.
Administration
Chuck Thompson, Director
Jim Hurst, Deputy Director
The Director is responsible for providing leadership and overall direction to Engineering IT Shared Services. The Director is responsible for interfacing with the Engineering at Illinois IT Governance Committee and oversees all business and HR functions for Engineering IT. The Director also serves as the CIO for Engineering at Illinois. The CIO role is responsible for representing Engineering at Illinois and its IT needs at the campus level, including the new campus IT governance structure, CITES, NCSA, AITS and other college-level IT organizations on campus.
The Deputy Director serves as the main backup to the Director of Engineering IT Shared Services and is also engaged with assisting the Director with the budget and HR activities of Engineering IT.
Web, Application and Information Services
Josh Potts, Associate Director
The major responsibilities of the Web, Application and Information Services division include website architecture, design, implementation, search engine optimization and maintenance; electronic communications, including e-newsletters and social media; digital signage; photo capture; develop and maintain applications (with a focus on improving academic and business processes); and data reporting (advancement, financial, academic).
Infrastructure Services
Dave Ruby, Associate Director
The major responsibilities of the Infrastructure Services division include server management; storage and backup services; web hosting; data center facilities management; networking management; directory services; database hosting; printing, copying, and scanning infrastructure; and mailing list services.
User Services
Jim Hurst, Associate Director
- Help Desk Support: Danny Tang, Manager
- Instructional and Multimedia Support: Joe Zalabak, Assistant Director
- Research Support: Jay Guelfi, Assistant Director
- Administrative Support: Jim Hurst
The major responsibilities of the User Services division include desktop support; basic application support; software distribution and installation assistance; documentation; scrap/surplus handling of computer equipment; equipment specification and acquisition; software specification and acquisition; consulting; instructional computer labs; lecture and presentation capture; video conferencing; classroom and conference room support; multimedia production; live event streaming.
IT Architect
Michael Chan, IT Architect
The IT Architect designs and maintains the overall systems and service delivery IT architecture for the College of Engineering. The IT Architect determines the best way to integrate IT resources at the college, campus, and cloud levels and facilitates service transitions and migrations. By employing a holistic approach that incorporates knowledge of trends in information technology with strategic plans, the IT Architect develops and adapts the long term service roadmaps of Engineering IT Shared Services and ensures that IT services continually meet the academic and research needs of the College of Engineering.
Customer Relationship Manager (CRM) Role
Each unit has a Customer Relationship Manager, or CRM, assigned to it. This person is intended as a single point of contact for each unit when desired or needed. The CRM is responsible for proactively contacting the units to which they are assigned. They will regularly check on the general satisfaction with services, discuss upcoming needs, and provide updates on service changes that may impact the unit.
