A visual representation of the Engineering IT organizational chart (as of December 16, 2013) is also available.
Chief Information Officer
Chuck Thompson, CIO, College of Engineering
The Chief Information Officer (CIO) has overall responsibility for ensuring that Engineering at Illinois has the IT support and services it needs to fulfill its teaching, research, and public service missions. The CIO actively engages with faculty, students, staff, and units in the College to identify needs and priorities. The CIO is also responsible for representing Engineering at Illinois and its IT needs at the campus level including with the campus IT governance structure, CITES, NCSA, AITS, and other college-level IT organizations. The CIO is responsible for the strategic direction of Engineering IT Shared Services.
Jim Hurst, Director
The Director is responsible for providing leadership and overall direction to Engineering IT Shared Services. The Director oversees all aspects of Engineering IT operations including HR, budget, resource allocation, organizational structure, project and performance management. The Director works closely with the CIO to align the services of Engineering IT with the needs of Engineering at Illinois.
Michael Chan, IT Architect
The IT Architect designs and maintains the overall systems and service delivery IT architecture for the College of Engineering. The IT Architect determines the best way to integrate IT resources at the college, campus, and cloud levels and facilitates service transitions and migrations. By employing a holistic approach that incorporates knowledge of trends in information technology with strategic plans, the IT Architect develops and adapts the long term service roadmaps of Engineering IT Shared Services and ensures that IT services continually meet the academic and research needs of the College of Engineering.
Web, Application and Information Services
Josh Potts, Associate Director
Brad Butler, Assistant Director (for Application Services)
The major responsibilities of the Web, Application and Information Services division include website architecture, design, implementation, search engine optimization and maintenance; electronic communications, including e-newsletters and social media; digital signage; photo capture; develop and maintain applications (with a focus on improving academic and business processes); and data reporting (advancement, financial, academic).
Dave Ruby, Associate Director
The major responsibilities of the Infrastructure Services division include server management; storage and backup services; web hosting; data center facilities management; networking management; directory services; database hosting; printing, copying, and scanning infrastructure; and mailing list services.
Jim Hurst, Acting Associate Director
- Help Desk Support: Danny Tang, Manager
- Administrative Support: Brad Mahaffey, Manager
- Instructional and Multimedia Support: Joe Zalabak, Assistant Director
- Research Support: Jay Guelfi, Assistant Director
The major responsibilities of the User Services division include desktop support; basic application support; software distribution and installation assistance; documentation; scrap/surplus handling of computer equipment; equipment specification and acquisition; software specification and acquisition; consulting; instructional computer labs; lecture and presentation capture; video conferencing; classroom and conference room support; multimedia production; live event streaming.
Customer Relationship Manager (CRM) Role
Each unit has a Customer Relationship Manager, or CRM, assigned to it. This person is intended as a single point of contact for each unit when desired or needed. The CRM is responsible for proactively contacting the units to which they are assigned. They will regularly check on the general satisfaction with services, discuss upcoming needs, and provide updates on service changes that may impact the unit.