Services

Engineering IT has approximately 50 staff members who are geographically distributed throughout the College in an effort to serve effectively and efficiently. From mice to multimedia production, from desktop support to database storage, Engineering IT offers a range of services that help Engineering at Illinois faculty, students and staff perform.

The service catalog detailed here is a work in progress. If there is a service not yet documented that you would like information provided about, please email engrit-help@illinois.edu with details of your request.

Current services cataloged include:

Accounts and Security

• E-Lock
• Guest Accounts
• Information Security
• Unit Security Contact (USC)

Communication and Collaboration Services

• Calendaring
• Collaboration Tools
• Email
• Version Control
• Voice (Lync)

File Storage and Server Hosting

• Basic Data Storage
• Contract Data Backups
• Contract Data Storage
• High-Performance Computing
• Server Management
• Virtual Hosts

Hardware and Software

• Desktop Replacement Program
• Hardware Purchase Consultation
• IT Equipment Decommissioning
• Software Licensing
• Software Purchase Consultation

Instructional Services

• Engineering Workstations (EWS)
• Learning Management Systems (LMS)
• Lecture Recording (Lecture Capture)
• Remote Connections (Citrix)

Multimedia

• Classroom Technology Support
• Conference Room Technology Support
• Digital Signage
• Event Recording
• Video Conferencing
• Video Production

Network Connectivity

• Domain Name System / Dynamic Host Configuration Protocol
• VPN
• Wi-Fi

Portal Applications

• Data Analysis
• Human Resources
• Portal Administrative Applications
• Portal Graduate Applications

Print Services

• Faculty/Staff
• Students

User Support Services

• Central Helpdesk and Documentation
• Engineering Research Support Desk
• Hourly Service
• Research Group Support
• Desktop Support
• Mobile Device Support

Website Hosting and Design

• Contract Design Services
• Course Website Hosting
• LAMP (Linux, Apache, MySQL, PHP)
• Wiki
• Windows
• WordPress